Customer Success Manager

ScrumLaunch is a Los Angeles based product innovation studio. We work with leading brands and high growth startups to design and build great products.

We specialize in web and mobile software applications that can scale to millions of users. Customer centric design and development is our DNA.

Requirements
:

• 2+ years of experience in customer success or a related client-facing role.
• Technical aptitude and ability to learn from documentation and using ChatGPT.
• Experience with advanced CRM software like HubSpot or Salesforce.
• Excellent written and oral communication skills.
• High level of integrity and attention to detail.

Nice-to-Haves:

• Familiarity with SaaS products and customer success best practices.
• Any experience with API calls, webhooks, and/or low code tools.
• Understanding of outbound sales software and processes.
• Experience building lists, wo...