Customer Success Manager (SaaS, EMEA)

Talentiser has been mandated to hire an Account Manager for a well-funded B2B Saas Platform in Bangalore.

Key Responsibilities:

● Own a portfolio of EMEA-based childcare centers and schools, building deep, meaningful relationships with center owners and directors.

● Drive product adoption and engagement by helping customers get the most value out of.

● Conduct onboarding sessions, regular check-ins, and QBRs (Quarterly Business Reviews) to ensure customer success.

● Identify opportunities for renewals, upsells, and cross-sells within your accounts.

● Collaborate with internal teams, including Product, Sales, and Support, to address customer feedback and deliver quick, effective solutions.

● Track account health metrics, flag risks early, and take proactive measures to ensure customer retention.

● Represent the voice of the customer to help shape our product roadmap and customer experience.

● Consist...