Customer Success Manager

Customer Success Manager page is loaded## Customer Success Managerlocations: Malaysiatime type: Full timeposted on: Posted Todayjob requisition id: JR493Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.**Customer Relationship Management**• Serve as the primary point of contact for customers, ensuring clear communication andalignment across all service and project touchpoints.• Build and maintain strong, strategic relationships with customers, acting as a trustedadvisor and advocate for their success.**Service Delivery & Operations**• Oversee the end-to-end delivery of contracted services, ensuring adherence to SLAs,timelines, and budget constraints.• Lead virtual delivery teams to ensure operational efficiency and high levels of customersatisfaction.• Monitor and drive continuous improvement in service performance, proactivelyaddressing risks and issues.**Project Management**• Manage the full lifecycle of data center construction and customization projects, fromplanning to customer handover.• Coordinate with internal stakeholders including sales, presales, design, construction,and testing & commissioning teams.• Ensure project delivery meets quality, cost, and schedule expectations, while effectivelymanaging risks and escalations.**Compliance & Governance**• Ensure all activities comply with internal policies, procurement standards, auditrequirements, and ITIL-based processes.• Maintain accurate documentation and reporting for project and service deliverymilestones.**Cross-Functional Collaboration**• Align internal resources to support both project execution and ongoing serviceoperations.• Collaborate with operations, network, and IT service teams to ensure seamless servicecontinuity and customer satisfaction.**Requirements**• Possess bachelor’s degree; Major in Mechanical, Electrical, Project Management or related discipline.• More than 7 years’ work experience in DC industry/MEP Consultancy/Construction/IT/Real Estate industry.• Has excellent customer interface experience, good communication, presentation andcoordination skill, good written skill to draft report.• Good learning skill and self-driven character, willing to take challenge and changes witha positive mindset.• Strong client-servicing willingness and ability. Capability towards emergent publicrelationship issues.• An adept conflict mediator and a trustworthy client advisor.• Good language proficiency of English and Mandarin in working environment.DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.### Introduce YourselfWe’d love to get to know you! Tell us a bit about your background, experience, and what you're looking for in your next opportunity. The more we know, the better we can match you with roles that fit your goals. Let’s start with: - Your professional background, upload a copy of your latest resume. - Key skills and strengths - Career interests and goals This is your moment — make it count!
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