Job Description

Intro

We are seeking a proactive and customer-centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and growth. In addition to core CSM responsibilities, this role may also support inside sales activities, such as lead qualification, opportunity nurturing, proposal support, and upsell/cross-sell initiatives.

What Will You Do

What will you do
Customer Success
  • Serve as the primary point of contact for assigned customers, ensuring successful onboarding, training, and ongoing adoption of Screening Eagle solutions.
  • Build trusted advisor relationships, understanding customer goals, workflows, and use cases.
  • Monitor customer health metrics, usage patterns, and renewal risks; implement proactive interventions.
  • Conduct regular check-ins, QBRs, and product reviews with customers.
  • Partner with Product and Engineering teams to communicate customer feedback...

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