Customer Success Manager

Job Summary

As a Customer Success Manager, you will play a key role in building and maintaining strong, long-term customer relationships while ensuring customer satisfaction and driving success. Your focus will be on streamlining processes related to fleet acquisition, financing, leasing, and disposal. This role involves collaborating closely with lessors and airline customers to understand their needs, lead implementations, anticipate gaps, and support product management in addressing those gaps. Additionally, you will work closely with our software engineering team to enhance product functionality and overall customer experience.

You will have the flexibility to work 8am-5pm CET/9am-6pm CET/10am-7pm CET.

Key Responsibilities 

• Maintain a deep understanding of the company's products and underlying technology platform) to effectively advise and educate customers on how to best leverage the features of the platform.
• Develop an...