Customer Success Manager

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

In this role, you will:

• Manage a portfolio of
  50+ international, multi‑country SME customers
  , serviced by SD Worx delivery countries and external partners.
• Conduct annual
  check‑in calls
  to ensure customer satisfaction and identify opportunities for upselling or cross‑selling.
• Act as the
  single point of contact
  for escalations, ensuring efficient and effective issue resolution.

Which tasks can you expect?

• Build and maintain strong relationships with international SME customers, ensuring serv...