Customer Success Manager (Strategy & Execution)

About Vaani

Vaani AI is pioneering the development of advanced human-like Voice AI systems that can manage and automate complex, in-depth conversations with outstanding accuracy and empathy. By pushing the boundaries of traditional AI, Vaani enables businesses to unlock new revenue streams and address challenges that conventional Voice AI systems cannot handle. As a research-first organization, we solve some fundamental challenges and build a foundational speech model to power the Voice AI Infrastructure.

Role Description

This is a full-time, on-site role for one Customer Success cum Solution Architect Manager and one Customer Success Intern. The responsibilities include ensuring customer satisfaction, maintaining and growing client relationships, monitoring customer engagement, addressing customer concerns, making sure the outcome is delivered and the customer is Happy. The role also requires analyzing customer feedback to ...