Customer Success Manager

We're excited to grow our team As our business continues to expand, we're looking for a new colleague to join us on this journey. Are you passionate about helping customers succeed and have experience in building long-term customer relationships? Do you love tech, thrive on collaboration, and enjoy guiding others? Then we might be the perfect match

About the Role

As a Customer Success Manager at Grade, you'll be the trusted advisor to our clients - helping them get the most out of our solutions. You'll be responsible for building strong customer relationships, identifying their needs, and proactively helping them achieve their goals using our software solutions. Communication with customers is primarily in Finnish, so fluency in Finnish is essential. Swedish skills are a plus. Internal company communication is in English.

This role has a focus on enterprise and complex customer accounts, primarily within large public organizations. You will work with...