Customer Success Manager

Customer Success Manager

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software.

Role summary: The Customer Success Manager helps dental practices get the full value out of Dentally. You’ll guide customers beyond onboarding into confident, long‑term adoption of key features, monitor their health and engagement, and step in early when support is needed. This role sits at the center of training, support, and product, ensuring customers stay connected, successful, and excited about the platform.

This hybrid position requires 1–2 days per week in our Surrey, BC office.

Responsibilities

• Own the customer journey after onboarding, ensuring practices reach key adoption milestones and consistently realize value.
• Guide customers through advanced features, workflows, and time‑bound adoption goals that improve efficiency and patient outcomes.
• Monitor customer he...