Customer Success Manager

Responsibilities

• Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives.
• Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services.
• Onboard new clients, ensuring a smooth implementation process and providing training and support as needed.
• Develop and execute strategic account plans to drive adoption, retention, and expansion within existing accounts.
• Meet and/or exceed quarterly and annual revenue targets with efforts on upselling and cross-selling to clients.
• Collaborate cross-functionally with enterprise, marketing, governance, product, and tech teams to ensure a seamless customer experience and resolution of any issues or concerns.
• Conduct regular check-ins and business reviews with clients to review progress, gather feedback, a...