Customer Success Manager

1. Client Success & Project Retention

• Own the success, retention, and satisfaction of assigned accounts across Engineering, BPO, Staffing, and IT projects.

• Ensure renewals through proactive engagement, relationship‑building, and continuous delivery excellence.

• Oversee governance processes including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) , and contract performance tracking.

• Drive CSAT processes per cluster and ensure client feedback translates into actionable improvements.

• Ensure that all delivery teams remain aligned with client expectations, SLAs, and service commitments.

2. Revenue Growth: Upsell & Cross‑Sell

• Identify account expansion opportunities by understanding client business needs and aligning Asticom’s portfolio of solutions.

• Work closely with the Customer Success Relations...