Customer Success Manager

Position Overview

Reporting to the Head of Customer Success, the Customer Success Associate will be responsible for owning customer relationships post-sale and ensuring customers realize value quickly and consistently from Besty. This person will serve as a trusted partner to operators, managing onboarding, adoption, and ongoing success while acting as the voice of the customer internally.

Responsibilities

• Customer Success & Retention: Own a portfolio of customers post-onboarding, serving as their primary point of contact. Drive retention and expansion by proactively identifying risks, addressing issues, and ensuring customers achieve their desired outcomes using Besty.
• Onboarding & Adoption: Assist with live onboarding sessions, account setup, and early product adoption. Help customers reach go-live smoothly by guiding them through core workflows and best practices.
• Product Expertise...