Customer Success Manager

The Customer Success Manager - Enterprise is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers in the Enterprise segment as determined by current business requirements and structure.

• Be the primary contact and advocate for Docebo customers;
• Expert in Learning Management System (LMS) adoption and use case expansion with the ability to provide best practices, guidance, and consultation on proper utilization of an LMS (Docebo) to drive best-in-class learning programs and strategy;
• Demonstrate knowledge of business and learning strategy engineering, realization, and optimization - moving from business outcomes into real-life solutions and their successful implementation;
• Master the Docebo product suite and act as an expert...