Job Description
Client Relationship Management & Strategy:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Serve as the primary point of contact and trusted advisor for clients regarding their use of the Ordrio platform.
- Understand client goals and business objectives to proactively guide them towards achieving success with our solution.
- Conduct regular check-ins, business reviews, and strategy sessions with clients.
Onboarding & Adoption:
- Oversee the onboarding process for new clients, ensuring a smooth transition and quick time-to-value.
- Drive platform adoption and engagement by providing training, sharing best practices, and highlighting relevant features.
- Monitor client health metrics and usage patterns to identify risks and opportunities proactively
Retention & Growth
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