Customer Success Manager - US

About SuperAGI

SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. As our product footprint and customer base scale rapidly, Customer Success is a core growth engine — directly responsible for retention, expansion, and customer lifetime value.

We are building a CS organization that owns Net Revenue Retention (NRR), product adoption, and long-term customer value, while delivering a consistently high-quality customer experience.

Role Overview

As a Customer Success Manager (CSM), you will own the post-sale lifecycle for a portfolio of SMB and Mid-Market customers — from onboarding conversion and early value realization to sustained adoption, expansion, and renewal.

This is a revenue-accountable role. You will be responsible for driving NRR through renewals, upsell, and ...