Customer Success Manager

The Customer Success Manager (CSM) plays a critical role in customer retention, operational success, and long-term account growth. This position serves as a trusted advisor and subject matter expert for public safety agencies, supporting the successful deployment, adoption, and expansion of DroneSense solutions. The role requires strong technical, operational, and regulatory knowledge of public safety UAS programs, including DFR operations and FAA regulatory frameworks. The CSM works closely with Sales, Engineering, Product, and Support teams to ensure a best-in-class customer experience What You Do Partner with regional Account Executives to support customer retention, renewals, and territory growth. Serve as a technical and operational subject matter expert for DroneSense customers, with emphasis on DFR and tactical drone operations. Deliver customized product demonstrations, FlyDays, and operational showcases for current and prospective public safety agencies. Conduct virtual and on...