Customer Success Manager

Teifi Digital, a Shopify Plus Platinum partner, excels in resolving complex e-commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering unparalleled customer experiences.

Role Overview

• The Client Success Manager is responsible for engagements with Teifi’s ongoing support and retainer clients. This role blends technical support leadership, business analysis, and client relationship management.
• You will be deeply involved in day-to-day support execution, requirements analysis, and solution validation. You will act as the primary escalation point for complex issues, coordinate work across internal teams, and ensure clients receive proactive guidance and measurable value from their retainer engagements.
• This role is ideal for someone with strong Shopify expertise who enjoys hands‑on problem solving, direct client interaction, an...