Customer Success Manager

Overview

It's a new day with a new opportunity at 8am!

About The Role

The Customer Success Manager owns retention and growth for a defined cohort of 8am customers using a digital-first scaled engagement model. This role operates within a Digital Customer Success Pod designed to deliver value at scale through automation, AI insights, lifecycle programs and intentional customer interactions including engagement through the customer portal and community. This role is accountable for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) and for providing customer value consistently and efficiently.

About Us

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operati...