Customer Success Manager

Customer Success Manager at EngageRocket

Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We’re looking for a Customer Success Manager (CSM) with strong project management experience who is eager to learn, grow, and make a lasting impact.

If you’re passionate about driving better employee experiences, advising organisations on workplace transformation, and developing strategic client and stakeholder management skills , this could be your dream job.

At EngageRocket, you’ll learn:

• How to turn data into powerful insights that drive change.
• The art of sales and negotiation to influence decisions.
• How to be an exceptional client and relationship manager , working with HR leaders and senior executives.
• How to thrive in an environment of openness, transparency, and continuous growth .

If you’re teachable , excited to take ownership of your learning journey , and want to work in a high-growth, high-impact role—this might be the perfect place for you.

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About the Role

As a Customer Success Manager , you will be the strategic partner for our customers, ensuring they maximise the value of EngageRocket’s platform to achieve their employee experience goals. You will lead customer engagements, manage end-to-end projects, and collaborate cross-functionally with our Product, Sales, and People Science teams to ensure success.

Your Responsibilities:

• Customer Success Strategy & Execution
  • Own the customer journey – Guide customers from onboarding to renewal , ensuring a seamless experience and long-term success.
  • Drive adoption & success – Help customers turn insights into action , aligning EngageRocket with their strategic goals.
  • Build strong relationships – Act as a trusted advisor to HR leaders and senior executives , positioning EngageRocket as a critical tool in their employee experience strategy.
  • Develop customer health insights – Identify usage trends, anticipate risks, and proactively drive retention and expansion .
  • Manage renewals & expansion – Partner with the Sales team to identify and execute upsell and cross-sell opportunities .
    
• Project Management & Customer Enablement
  • Manage customer projects end-to-end – Oversee large-scale survey implementations and multi-rater reviews , ensuring seamless execution.
  • Streamline and improve processes – Develop and refine customer success playbooks, frameworks, and best practices .
  • Engage cross-functional stakeholders – Work with Product, People Science, and Engineering to align customer needs with product enhancements .
    
• Product & Analytics Expertise
  • Leverage data for insights – Use analytics to guide customer decisions and measure success .
  • Champion product adoption – Gather and translate customer feedback into actionable recommendations for the Product team.
  • Create training & enablement resources – Build materials that help customers self-serve and become product champions .

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What We’re Looking For

• Must be based in Singapore .
• 3+ years of experience in a B2B customer-facing role , ideally in SaaS, HR tech, or consulting.
• 1+ years of project management experience , with a track record of managing multiple customer projects from start to finish .
• Teachable & growth-oriented – You don’t need to know everything on day one, but you must be eager to learn, take feedback well, and actively develop your skills .
• Strategic thinking & problem-solving – You can analyse customer needs, think critically, and develop tailored solutions that drive real impact.
• Excellent communication & stakeholder management – You can engage HR leaders, senior executives, and cross-functional teams , translating data into actionable insights.
• Data-driven mindset – You’re comfortable leveraging analytics to guide customer recommendations and measure success .
• Collaboration & adaptability – You thrive in an open, fast-paced environment where ideas are challenged, feedback is constant, and growth never stops .

Bonus: If you have experience in HR analytics, organisational psychology, or change management , great! But if not—and you’re eager to learn—we’ve got you covered.

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What We Offer

• A high-growth environment where you’ll work on meaningful, impactful projects that transform workplaces.
• Autonomy and ownership , with the opportunity to shape the future of customer success at EngageRocket.
• Exposure to HR leaders and industry experts across Asia-Pacific, gaining valuable insights and connections.
• A supportive and collaborative team , with leadership invested in your success.
• Flexible work arrangements , with the option to work remotely most of the week. We typically come in on Fridays for culture-building, social connection, and collaboration .
• An unbeatable culture where openness, transparency, and continuous learning drive everything we do. You’ll be part of a tight-knit, high-performing team that challenges, supports, and celebrates each other .

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Reporting to: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.