Customer Success Manager

Overview

Location: Singapore (Hybrid) with travel opportunities —At Groundup.ai , we aim to empower every workplace to become AI-driven —making cognitive maintenance and operational excellence accessible to all. Our mission is to ensure that our clients don’t just use our AI tools, but embed them seamlessly into daily workflows , reducing downtime, improving performance, and creating real-world impact. As we continue to partner with fast-growing companies across manufacturing, aerospace, logistics, and maritime , we are looking for a driven and customer-obsessed Customer Success Manager to join our mission. This is not your typical CSM role—at Groundup.ai, you represent the cornerstone of renewals and expansion , driving lifetime value, retention, and growth across our global customer base. You’ll play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence ...