Customer Success Manager

About the Role

As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long‑term retention. You'll work proactively to ensure customers maximize the business value of the Imagen platform, identify expansion opportunities, and maintain strong health scores across your portfolio. This role requires a blend of technical acumen, consultative relationship management, and strategic thinking to help sports and media organizations transform how they manage and monetize their digital content.

Key Responsibilities

Customer Adoption & Value Realization

• Drive platform adoption and feature utilization through targeted training sessions, adoption demos, and enablement activities that help customers leverage new features and optimize workflows
• Monitor customer health scores, usage metrics, and engagement patterns t...