Customer Success Manager, Zappos FBA

As a Customer Success Manager, you’ll help grow footwear brands for Zappos on Amazon. You’ll manage brand relationships, develop business plans, and drive data‑backed decisions that improve the customer experience. This role blends day‑to‑day seller management with program‑building, giving you the chance to shape how Zappos partners with footwear brands at scale on Amazon.

You’ll work across onboarding, ongoing brand support, and program process development from reporting and advertising planning to catalog optimization and operational improvements. You’ll also manage vendor brand stores and A+ content, ensuring design and seasonal updates are optimized to convert customers and deliver a premium brand experience. The role is hands‑on, cross‑functional, and highly visible, with direct impact on how Zappos delivers for both customers and brand partners.

Key job responsibilities

• Own brand relationships within the Zappos Preferred Partnership Program (...