Job Description
Roles And Responsibilities
- Responsible for the Administration and Management of the Gainsight CS platform for the Customer Success Team
- Build & maintain reports and dashboards within Gainsight
- Data Analysis both within Gainsight but also other internal systems, some of which would be C Suite facing
- Building, managing and depricating fields within Gainsight that helps support the teams initiatives
- Updating account data for renewals, downsells, churns
- Updating account data in Gainsight for customer package and contract information
- Build & maintain standard playbooks and templates
- Maintain system data hygiene (e.g. depricate fields)
- Manage the folder hierarchies and organization in Gainsight
- Monthly ARR Churn Forecasting and Analysis for Finance Team
- Monthly 12-Month ARR File Upload scrub and upload into Gainsight system
- Creating new fields as requested and adding the...
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