Customer Success Operations Program Manager

We are seeking a highly organized, execution-focused Customer Success Operations (CSOps) Program Manager to drive the global deployment of scaled customer and partner engagement workflows and initiatives. This role sits at the intersection of CSOps, Systems, and Organizational Change, playing a critical part in ensuring that tools, processes, and programs are delivered on time, adopted effectively, and scaled for long-term impact. As a Program Manager, you will partner with cross-functional leads, vendors, and teams to run CSOps initiatives by coordinating requirements, implementation, rollout, enablement, and ongoing optimization ensuring smooth deployments maintaining operational readiness across the organization.


What You’ll Be Doing:
+ Serve as program manager for CSOps initiatives, defining scope, timelines, achievements, risks, and success criteria.
+ Lead organizational change efforts associated with new tools, process redesigns, and operating model shifts.<...