Customer Success Partner Program Manager

Customer Success Partner Operations Program ManagerThe Customer Success Partner Operations Program Manager is responsible for the seamless integration and ongoing management of partner operations in CustomerSuccess. This role ensures partners are aligned with our mission, empowered to deliver exceptional customer experience, and positioned to drive mutual success.Responsibilities: 

Lead cross-functional initiatives with Customer Success and other teams to optimize partner operations, improving efficiency and satisfaction

Analyze and streamline partner processes to enhance scalability and effectiveness

Oversee the implementation and adoption of tools and systems that support partner operations, ensuring data accuracy, consistency, and accessibility

Collaborate closely with Professional Services, Sales, Commercial LOB, and Product Development to align partner activities with company goals

Develop and present clear, data-driven reports on p...