Customer Success Program Manager

Location: McLean, VA (U.S. Office) Experience Level: Mid-Senior (5 Years) About the Role D-Fend Solutions is seeking a senior, multidisciplinary Customer Success Program Manager to own and drive customer success across complex, mission-critical deployments. This role is intentionally designed to go beyond a traditional Customer Success Manager position. As a Customer Success Program Manager, you will own end-to-end customer programs spanning onboarding, deployment, adoption, and long-term success across hardware, software, and services . You will operate as the primary customer owner while coordinating execution across Product, Engineering, Support, Field Services, Sales, and Operations. This role is ideal for a highly independent professional who thrives in early-stage or evolving environments , is comfortable building structure where processes are still developing, and can lead complex initiatives without direct authority. This role is not suited for candidates who require highly pre...