Customer Success Representative (Back-Office)

Customer Success Analyst I handles foundational customer success tasks across Tier 1–3 accounts. Responsibilities include managing internal requests, scheduling meetings, processing orders and course enrollments, and maintaining data accuracy. They oversee Salesforce tasks, LR and Compass form processes, and support proactive customer outreach. The role also includes assisting with sales information management through email, phone, and virtual meetings. The Coordinator serves as a single point of contact for internal and external clients, ensuring alignment across functions, procedures, and solutions.

1. Support sales and services operations by completing assigned tasks and cases in Salesforce queues, processing Compass/LR forms, and recording account-related activities in internal systems.

2. Manage daily account and customer maintenance, including Tier 3 customer email responses, faculty reach outs (planned/requested), and miscellaneous requests.