Customer Success Representative

We’re looking for a proactive and tech-savvy Customer Success Representative to support our small and medium-sized business clients after they sign up for the Clover POS system. This role blends customer service , on-site installation , and hands-on training to ensure every client has a seamless onboarding experience.

What You’ll Do

• Install Clover POS hardware at client locations (terminals, printers, accessories)
• Set up software, apps, and account configurations for new clients
• Train business owners and staff on how to use Clover effectively
• Deliver an exceptional customer experience: on-site, over the phone, and via email
• Troubleshoot basic technical issues and escalate when necessary
• Maintain clear documentation of installation details and follow-up needs
• Coordinate scheduling to meet customer timelines and expectations
• Support retention by ensuring clients feel confident using their new system

What We’re Looking For

• Experience in customer service, customer success, tech support, or POS onboarding
• Strong interest in technology and the ability to learn new systems quickly
• Excellent communication and interpersonal skills
• A reliable vehicle and valid driver’s license (regular on-site visits required)
• Strong sense of urgency and commitment to meeting client deadlines
• Self-starter who can work independently and manage multiple priorities

Nice to Have

• Experience with Clover, Square, Lightspeed, Toast, or similar POS systems
• Field service or installation background
• Familiarity with retail, hospitality, or small business operations

Why This Role Matters

You’ll play a key role in helping local business owners feel supported, confident, and set up for success with their new Clover system. If you love tech, problem-solving, and being the person customers trust, this is a great fit.