Job Description

Customer Success Representative

Permanent Full Time

Hybrid Working Model

Mid Kent

Competitive Salary

Are you passionate about customer satisfaction and building lasting relationships?

We are seeking a Customer Success Representative to join our client’s dynamic team. In this role, you will be the key driver behind ensuring customer satisfaction, retention, and growth. You’ll provide proactive support and guidance to both customers and, where necessary, internal staff or external service providers.

Duties for this Customer Service role include:

  • Speaking with new and existing customers via phone and email.
  • Build strong relationships with customers to understand their needs and deliver personalised support.
  • Setting up new accounts and advising customers on the company’s products and services.
  • Address enquiries and resolve issues promptly, ensuring...

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