Job Description

Job Type

Full Time

Location

Manila Remote/Hybrid

Reporting to

Operations Manager

Salary

Php 25,000 - Php 29,000

Job Purpose

Provide exceptional customer support via email, phone, and chat, assisting with travel reservations, changes, and in‑destination issues. Key tasks include delivering tailored solutions, managing accounts, tracking cases, and promoting upgrades. Ideal candidates have 1+ year of customer service experience, excellent English communication skills, MS Windows proficiency, empathy, and conflict resolution skills. Salesforce experience is a plus.

Key Responsibilities

  • Communicate over various channels open to our clients, as in email, phone and chat.
  • Providing solutions, situation based, that align with our customer service manual.
  • Assist customers with existing travel reservations, cancellations, changes and other travel related concerns. <...

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