Customer Success Representative

**WHAT YOU WILL DO**
As a **Customer Success Representative**, you will be crucial for the success of the Customer Success and wider Service Delivery function. You will be based in our Monterrey, Mexico office and drive collaboration across Finance, Sales and Service Delivery teams to provide a high level of support to our United States Customer Success Team.
Your responsibilities will include:
- Address and process Add-On Opportunities for Bronze Segment.
- Provide high-standard contract summaries and account reconciliations for Bronze Segment.
- Follow up open support cases for Bronze Segment and report the outcomes to CSS and client.
- Process partial churn requests for Bronze Segment.
- Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Support customer escalations when needed.
- Promot...