Customer Success Representative

Ready to make an impact?

At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!

Responsibilities

• Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms
• Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach
• Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed

Qualifications

• Bachelor’s Degree preferably in a nursing or medical related field
• Preferably with experience in customer success, account management, or related fields.
• Proficient in English and F...