Customer Success Representative [Philippines]

What you'll focus on

• Manage a high volume of incoming client inquiries via email and chat, while consistently meeting service-level expectations.

• Take full ownership of customer issues with an aim to resolve them in a single interaction whenever possible.

• Escalate unresolved or complex cases to internal teams with clarity and accuracy.

• Spot patterns and emerging trends in customer contacts, and flag them to our operations and technology teams.

• Gather, organise, and relay feedback from clients to help us continuously improve the customer experience.

What you bring

Experience

• Background in Customer Support or Technical Support.
• Experience supporting merchants or business customers is a strong advantage.

Technical Skills

• Strong written and verbal communication, with the ability to explain i...