Customer Success Representative

Overview

Working hours: Sydney, Australia Time (UTC +10/+11), with occasional out of hours work required for customers in the USA.

Compensation: PHP 50,000 - 70,000 per month, based on experience

ChangePlan.co is a fast-growing SaaS start-up with a distributed team across Sydney, the Philippines and the USA. Our platform is trusted by global enterprises like Duracell and Bridgestone to help change managers implement large-scale projects smoothly, ensuring high adoption rates with minimal resistance.

We’re looking for an experienced Customer Success Representative based in Manila to support our North American clients. This role operates on Sydney, Australia Time (UTC +10/+11), with occasional out of hours work required for customers in the USA.

Please note: C2 level English + experience in a SaaS customer success role are strict requirements.

Your mission

• Help new users onboard smooth...