Customer Success Solutions Consultant - CDK DMS Variable Operations

Position Summar

Customer Success Solutions Consultant leverages deep expertise in software development automotive industry knowledge, and a comprehensive understanding of CDK products to deliver tailored solutions that drive customer success. Collaborating closely with the Product organization, this role designs and implements customized strategies that enhance product adoption and value realization. Not confined to specific products or clients, Customer Success Solutions Consultants are deployed wherever their specialized skills are needed to support and elevate the customer experience

Responsibilities

• Responsible for improved efficiency among CSMs, reduced client cancellations, increased client retention, and enhanced customer satisfaction.

• Continuously improves existing CDK solutions, identifying opportunities for innovation to sustain a high-quality pre/post-sales customer experience.