Customer Success Specialist

At Tech Mahindra, we are looking to add a Customer Success Specialist to our team with a focus on B2B sales and contract renewal.

This role is key to ensuring customer satisfaction, driving retention, and contributing to sustained revenue growth.

You will report directly to the Sales Manager, have an assigned territory, and develop a deep understanding of our products and services to offer strategic solutions. In addition, you will have access to first-class training programs that will enhance your professional development.

Key Responsibilities:

Manage a portfolio of strategic customers, ensuring high levels of satisfaction and retention.

Accurately prepare weekly, monthly, and quarterly sales forecasts.

Promote the sale of services through consultative interactions and periodic reviews.

Implement continuous improvements in the customer experience based on feedback.

Lead calls with part...