Customer Success Specialist >

Help Boaters Succeed on the Water

Orca is reinventing how people navigate the sea—building the next-generation navigation platform for recreational boating. Our product is already trusted by thousands of boaters, helping them sail smarter, safer, and more enjoyably.

We’re looking for a Customer Success Specialist to help users get the most out of Orca—from onboarding and daily use to becoming passionate advocates. You’ll be the bridge between our customers and our product, ensuring they succeed, stay engaged, and keep coming back for more. This is a high-ownership, user-facing role with direct impact on satisfaction, retention, and growth.

What You’ll Do

You’ll report directly to our Customer Success Manager and work closely with the product and engineering teams to amplify customer success.

Your success will be measured by customer satisfaction, feature adoption, retention, and efficiency in resolving issues.

In particul...