Customer Success Specialist

Job Requirements

• English B2+
• 2-5 years of experience working in a customer service.
• 2 years of cybersecurity experience.
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with or similar CRM
• Sales Experience (B2B sales desirable)

Job Description

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and...