Customer Success Specialist

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Additional Job Description

Job Requirements

• English B2+
• 2-5 years of experience working in a customer service.
• 2 years of cybersecurity experience.
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with or similar CRM
• Sales Experience (B2B sales desirable)

Job Description

• M...