Customer Success Specialist

Overview

Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale.

What we’re looking for

We are seeking a Customer Success Specialist to join a global team supporting over 4, SMB customers. The ideal candidate will be detail-oriented, process-driven, and thrive in a fast-paced SaaS environment. This person will manage customer queues, execute digital playbooks, and ensure accurate and timely communication with customers. You will work closely with Customer Success Managers and Specialists across multiple regions, leveraging tools such as ChurnZero, Zendesk, Salesforce, and other systems to streamline workflows and deliver a consistent, high-quality customer experience.

Responsibilities

• Customer Queue Management: Manage inbound customer requests ...