Customer Success Specialist

About the role:

We are looking for an enthusiastic Customer Success Specialist to be the voice of Sylndr and help us improve the experience of our customers. As a customer Success Specialist, your main goal will be to celebrate with customers, empathize when things go wrong, resolve complex challenges when they arise, and create a fantastic car buying experience for our customers.

 As an advocate of the customer success team, you are trained and empowered to handle all different calls, including escalations. We anticipate issues, offer resolutions, and turn not-so-great experiences into unforgettable ones.

• Coordinating with different teams to solve issues in a timely manner.
• Handle all Customer inquiries completely and accurately.
• Resolve and manage Customer complaints and problems to their satisfaction as per the scope set.
• Use Customer service skills to optimize the opportunity for each customer c...