Customer Success Specialist

Job Description

ItJob Purpose:

To Support Customers As They Transition From Sales Prospects To Active Users Of Products. They're Focused On Customer Loyalty And Building Close Long-term Client Relationships, And Often Stay With The Same Customers As Long As They Continue To Work With Your Business

• Responds to inquiries.
• Expedites critical orders.
• Communicates dispositions.
• Researches and resolves problems.
• Research orders.
• Provides quote preparation.
• Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Performs other duties as assigned.