Customer Success Specialist (Danish Speaker)

This client of mine belongs to the top 500 business companies in the sectors IT, telecommunications, ecommerce, and financial services. This position is a great opportunity to get involved with a great work environment with a dynamic and young approach with true career opportunities.

Your responsibilities and impact as a Customer Success Specialist will be:

• Handle incoming customer contacts (via telephone, email, chat, or other automated alerts) and solve users’ demands, enhancing the customer experience by providing special offers.
• Assist with additional back-office tasks daily when required.
• Follow all processes and procedures of the project, including making correct needs analysis and giving relevant offers in every call where allowed.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Skills, qualifications, and interests ...