Job Description

JD-CUSTOMER SUCCESS SPECIALIST


About BRAHMAA.AI


BRAHMAA.AI is building the world’s first Agentic AI Business OS, powered by intelligent

agents that act as digital replicas of employees across HR, Sales, Finance, and Operations.

Unlike traditional AI, BRAHMAA.AI doesn’t just assist—it plans, acts, and delivers outcomes

autonomously, helping businesses scale faster by removing barriers in Planning, People, and

Process.

Website:


About FASTOR7 Technology (Parent Company)


Fastor7 is a technology-led digital business solutions and growth partner helping brands build,

scale, and transform across technology, design, marketing, media, and immersive

experiences.

Fastor7 operates through its Digital Business Universe, inspired by the five elements of

nature:

● Earth (Tech Product Studio): Custom platforms, apps, SaaS, and scalable technology

solutions

● Water (AI & AR Lab): Intelligent automation, AI/AR experiences, and next-gen

innovation

● Fire (Media House): High-impact brand storytelling and video content

● Wind (Marketing Studio): Data-driven growth, reach, and engagement

● Sky (Design Studio): Premium UI/UX, brand identity, and digital experiences

Together, these elements deliver holistic, outcome-driven solutions for clients in India and global

markets.

Website:


Job Description: Customer Success Specialist Role Overview

We are looking for a Customer Success Specialist who will be responsible for ensuring customers achieve maximum value from our SaaS products. The role focuses on customer satisfaction (CSAT), renewal retention, relationship building, and overall customer experience , while acting as a trusted advisor to our clients.

Key Responsibilities
  • Own and manage the end-to-end customer lifecycle , from onboarding and product implementation to renewals.

  • Ensure high Customer Satisfaction (CSAT) by proactively addressing customer needs and concerns.

  • Drive renewal retention by maintaining strong relationships and identifying expansion opportunities.

  • Act as the primary point of contact for assigned customer accounts.

  • Support customers during product implementation and ensure smooth adoption of the SaaS platform.

  • Collect, analyze, and act on customer feedback to improve customer success outcomes.

  • Collaborate with internal teams (Product, Sales, Support) to resolve issues and improve customer experience.

  • Monitor customer usage, health metrics, and engagement to prevent churn.

  • Educate customers on best practices and product features to ensure long-term success.

    • Required Skills & Competencies
    • Strong understanding of Customer Satisfaction (CSAT) and customer success metrics

    • Experience in Renewal Retention and account management

    • Hands-on experience with SaaS-based products

    • Excellent Customer Experience management skills

    • Ability to gather and utilize customer feedback to drive success

    • Strong relationship-building and stakeholder management skills

    • Experience in product implementation and customer onboarding

    • Solid account management capabilities

    • Excellent interpersonal and communication skills

    • Problem-solving mindset with a customer-first approach

    • Preferred Qualifications
    • Bachelor’s degree in Business, Marketing, or a related field

    • Prior experience in a Customer Success, Account Management, or Client Relationship role

    • Experience working in a fast-paced SaaS environment


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