Job Description

Your Role

By joining our team, on the Customer Success Specialist position, you will be a part of our Customer Success Team in Frankfurt, and support the Customer Success Manager to ensure that the contractually agreed services are delivered to our red carpet clients. You will be accountable for the end to end holistic delivery of the agreed operational service, managing the customer interface on all elements of the operational contract across internal functions, processes and people building a stronger relationship. Your goal will be to increase the understanding of the customer and develop continuous improvement programs focused on enhancing the customer’s operational experience.

Your Profile

  • Bachelor’s degree in Business Administration, Engineering or equivalent (e.g. industrial clerk, technical communication assistant)
  • Min. 5 years’ experience in an international environment and in dealing with international cust...

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