Customer Success Specialist

Visitly is a market leader in visitor management solutions, helping organizations run secure, modern visitor check-ins and workplace experiences. We work with fast-growing companies and enterprises—especially in the US.

We’re hiring a customer-obsessed Customer Success + Sales Support Specialist to work closely with US customers across the journey: pre-sales support, onboarding, adoption, and renewals. If you’re a crisp communicator who loves owning outcomes and building relationships, this role is for you.

What you’ll do

• Support the US sales process: respond to customer questions, coordinate demos, handle documentation/security requests, and keep follow-ups tight
• Own onboarding + rollout for new customers: kickoff calls, training, go-live support, and ongoing success check-ins
• Manage escalations: triage issues, coordinate with engineering, and keep customers informed with clear timelines and updates
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