Customer Success Specialist

Job Description

The role will be responsible for driving adoption, retention, and expansion of T&F’s OA solutions across higher education institutions. Acting as a trusted advisor and key point of contact for new/ exisitng accounts, this role ensures customers achieve maximum value from T&F products and services and continue to use them.

You will collaborate closely with faculty, librarians, deans and research offices, as well as relevant internal stakeholders to deliver seamless onboarding, retention and renewal. By combining consultative engagement with data-driven insights and competition analysis you will support commercial colleagues and further help institutions realize ROI. In the process the role will foster long-term partnerships and multi-year deals and identify opportunities for upselling and expansion.

This role will be pan India coverage, with a focus on key target institutions, with extensive travel to universities and research instituti...