Customer Success Specialist

Job title: Customer Success Specialist

Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is looking for a Customer Success Specialist who will help craft our customer-success strategies, build strong relationships with customers and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions and improve relationships.

Responsibilities

• Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction
• Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services
• Developing and maintaining customer-success strategies and best practices
• Communicating effectively with both internal and external senior managers to better under...