Job Description

OpenLoop is looking for a Customer Success Specialist to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth.


About the Role

Responsibilities include, but are not limited to:

  • Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems

  • Continuously improving existing processes to evolve our product and offerings

  • Identifying gaps and training clinicians on various requirements needed to run our services

  • Working closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skil...

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