Customer Success Specialist

Makati City, Philippines | Posted on 01/21/2026

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

OpenLoop is looking for a Customer Success Specialist to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth.

About the Role

Responsibilities include, but are not limited to:

• Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems
• Con tinuously improving existing processes to evolve our product and offerings
• Identifying gaps and training clinicians on various requirements needed to run our services
• Working closely with the Implementation, Account Manag...